Terms of service

Last updated: September 27, 2026

IMPORTANT – PLEASE READ THESE TERMS OF SALE ("TERMS") CAREFULLY BEFORE USING OUR WEBSITE OR PLACING AN ORDER. THESE TERMS INCLUDE LIMITATIONS OF LIABILITY (SEE SECTIONS 14 AND 15). NOTHING IN THESE TERMS LIMITS THE STATUTORY RIGHTS YOU HAVE AS A CONSUMER UNDER THE LAWS OF THE COUNTRY WHERE YOU LIVE. PLEASE SAVE OR PRINT A COPY FOR YOUR RECORDS.

Your use of https://iselie.com, including any sub-domains and related pages (the "Website"), is governed by these Terms. The Website is operated by iselie ("iselie," "we," "our," "us"), a company registered in the Netherlands. For any questions or more information, you can always reach us at info@iselie.com or via our contact page (https://iselie.com/pages/contact).

By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

You can find the most current version of these Terms at any time at https://iselie.com/policies/terms-of-service. We may update these Terms from time to time. The version published at the time you place your order applies to that order.

1. WEBSITE USE
By using the Website you confirm that you are at least 18 years old, or the age of majority where you live, and that you are able to enter into a binding contract.

2. PRIVACY
Our Privacy Policy (https://iselie.com/policies/privacy-policy) explains how we collect and use your personal information and forms part of these Terms.

3. GENERAL CONDITIONS AND USER CONDUCT
All content on the Website is protected by copyright, trademark and other intellectual property laws. You do not acquire any rights to it by using the Website.

You agree not to use the Website for any unlawful purpose, including: (1) hacking or attacking the Website; (2) posting abusive, obscene or defamatory material; (3) encouraging others to act unlawfully; (4) violating any applicable law or regulation; (5) infringing our intellectual property or that of others; (6) harassing or discriminating against anyone; (7) submitting false or misleading information; (8) uploading viruses or other malicious code; (9) collecting other people's personal information; or (10) interfering with the security of the Website.

We may suspend or end your access to the Website if you break these Terms or provide false information.

4. PRODUCTS FOR PERSONAL USE ONLY
Products bought on the Website are for your personal, non-commercial use and may not be resold. We may limit or refuse orders that appear to be placed by resellers or distributors.

5. NO MEDICAL ADVICE; ACCURACY OF INFORMATION
Our products are cosmetic products for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Information on the Website is provided for general information only and is not medical advice. If you have a medical condition, are pregnant or have a sensitive scalp, please consult a healthcare professional before use. Results vary from person to person, depending on factors such as age, health and genetics, and we cannot guarantee specific results.

We do our best to keep information on the Website accurate and up to date, but it may occasionally contain errors in product descriptions, pricing, promotions, shipping costs, delivery times or availability. We may correct such errors at any time. If a product was offered at an obviously incorrect price, we may cancel the order and refund you in full.

We try to display product colors and images as accurately as possible, but cannot guarantee that your screen shows them exactly.

6. CHANGES TO THE WEBSITE AND PRICES
We may change or discontinue (parts of) the Website at any time. Prices and product descriptions may change without notice, but the price shown at the time you place your order is the price you pay. Bundle offers and discounts are valid while shown on the Website and cannot be combined unless stated otherwise.

7. PAYMENT
Prices are shown in the currency selected at checkout and include VAT where applicable. Shipping costs and, where relevant, import duties and taxes are shown at checkout before you pay. Payments are processed securely by our payment providers. By submitting payment information, you confirm that you are authorized to use the payment method and that the information you provide is complete and correct. We are not responsible for fees charged by your bank or card issuer.

8. ORDER PLACEMENT AND ACCEPTANCE
After placing an order you will receive an order confirmation by email. A contract is formed once your order has been confirmed. We may refuse or cancel an order, for example in case of suspected fraud, stock problems or pricing errors. If we do, you will receive a full refund to your original payment method. We may ask for additional information before processing an order.

We currently do not offer subscriptions. All orders are one-time purchases.

9. SHIPPING
Please provide an accurate shipping address and phone number. We are not responsible for delays or lost parcels caused by an incorrect address. If you made a mistake or want to cancel your order before it ships, contact us as soon as possible at info@iselie.com. We will do our best, but cannot guarantee that we can change an order once it has been processed. Estimated delivery times are listed in our Shipping Policy (https://iselie.com/policies/shipping-policy).

10. DELIVERY CONFIRMATION
The risk of loss passes to you once your order has been delivered. Tracking information or a delivery confirmation from the carrier counts as proof of delivery. If your order shows as delivered but you haven't received it, please contact us and we will help you look into it.

11. RIGHT OF WITHDRAWAL (EU AND UK CUSTOMERS)
If you live in the EU or UK, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To use this right, let us know at info@iselie.com. We will refund you within 14 days of receiving your cancellation, in accordance with applicable law.

12. 60-DAY MONEY-BACK GUARANTEE
In addition to your legal rights, iselie offers a 60-day money-back guarantee on products purchased directly from https://iselie.com. If you're not happy with your results, you can request a full refund within 60 days of receiving your order, even if the product has been opened and used. To request a refund, email info@iselie.com. The full conditions and return process are described in our Refund Policy (https://iselie.com/policies/refund-policy).

13. RETURNS AND REFUNDS
If you are not satisfied with your order, or it arrives damaged or defective, please see our Refund Policy. Approved refunds are issued to your original payment method within 10 business days. It may take a few extra days for the refund to appear, depending on your bank or card provider.

14. WARRANTY
You are entitled to products that conform to the agreement and to any statutory guarantees under the law of your country (for example the Australian Consumer Law or EU/UK consumer law). If a product is damaged or defective on arrival, please contact us and we will make it right. Apart from these statutory rights, and to the extent permitted by law, the Website and its content are provided "as is," and we do not guarantee that the Website will always be available or free of errors or viruses.

15. LIMITATION OF LIABILITY
To the extent permitted by law, iselie is not liable for any indirect or consequential damages, such as loss of profit or data, arising from your use of the Website or our products, or from using a product other than as directed on the packaging and Website. Our total liability to you for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, or your statutory rights as a consumer.

16. SOCIAL MEDIA
Our social media channels (such as Instagram, TikTok and Facebook) are hosted by third-party platforms with their own terms and privacy policies. Comments posted by users are their own and do not reflect the views of iselie. Please report inappropriate content to the platform concerned.

17. REVIEWS, TESTIMONIALS AND SUBMISSIONS
We love hearing from you. By sending us or posting reviews, photos or other content about our products ("Submissions"), you confirm that they are honest, your own, and do not infringe anyone else's rights, and you allow us to use them (with your first name) on our Website, social media and advertising. You can ask us to remove your Submission at any time by emailing info@iselie.com. Individual experiences shared in reviews do not guarantee the same results for everyone.

18. INTELLECTUAL PROPERTY
All texts, images, photos, logos, designs and other content on the Website ("Content") are owned by or licensed to iselie and are protected by intellectual property laws. You may view and print Content for personal, non-commercial use only. You may not copy, reproduce, distribute, sell or otherwise use any Content, or the iselie name and logo, for commercial purposes without our prior written permission.

If you believe that content on the Website infringes your copyright, please email info@iselie.com with a description of the work, where it appears on our Website, and your contact details. We will investigate and, where appropriate, remove the material.

19. THIRD-PARTY WEBSITES AND LINKS
The Website may contain links to third-party websites. We are not responsible for their content, products or practices. Please review their terms and policies before using them.

20. ELECTRONIC COMMUNICATIONS
You agree that we may communicate with you electronically, and that notices and other communications we send you by email or on the Website satisfy any requirement that such communications be in writing.

21. COMPLAINTS AND DISPUTES
If you are not happy, please contact us first at info@iselie.com. We aim to respond within 2 business days and will do our best to find a solution together. EU customers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

22. GOVERNING LAW
These Terms are governed by the laws of the Netherlands. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of your country of residence. Otherwise, disputes will be submitted to the competent court in the Netherlands.

23. ASSIGNMENT
You may not transfer your rights under these Terms to anyone else. We may transfer our rights and obligations to another company if (part of) our business is transferred, provided this does not reduce your rights.

24. NO WAIVER
If we do not enforce a right under these Terms right away, this does not mean we give up that right.

25. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining parts remain in full force.

26. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy and Shipping Policy, form the entire agreement between you and iselie regarding your use of the Website and your orders.

27. QUESTIONS OR CONTACT
Questions about these Terms or your order? Contact us:

Email: info@iselie.com
Contact page: https://iselie.com/pages/contact