Refund policy

60-Day Money-Back Guarantee

We believe in our scalp care, and we want you to feel good about your purchase. That's why every iselie order comes with a 60-day money-back guarantee. Not happy with your results? You have up to 60 days after your order is delivered to request a refund, even if you've opened and used the product.

What qualifies for a return

Your request is made within 60 days of delivery.
Opened and lightly used products are accepted as part of our guarantee.
A receipt, order number or other proof of purchase is required.

How to start a return

Send an email to info@iselie.com with your order number and a short note on why you'd like to return your order. Once your request is approved, we'll send you instructions on how and where to send your package.

Please don't send anything back before contacting us. Packages returned without an approved return request cannot be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, contact us right away at info@iselie.com, ideally with a photo, and we'll make it right.

Exchanges

The quickest way to get something different is to return your item and, once the return is approved, place a new order.

Refunds

We'll let you know as soon as we've received and checked your return. If it's approved, your refund will be sent to your original payment method within 10 business days. Depending on your bank or card provider, it may take a few extra days before the refund shows on your statement.

Has it been more than 10 business days since your return was approved? Email us at info@iselie.com and we'll look into it.

Your legal rights

This guarantee comes in addition to your statutory rights, including the 14-day right of withdrawal for customers in the EU and UK. It does not limit those rights in any way.

Questions?

We're happy to help with any question about returns or refunds. Reach us anytime at info@iselie.com.